What makes TANET a leader in the IT Managed Services Industry?
TANET’s size allows us to be more flexible and quicker to adopt the latest technology services and platforms. We focus on cultivating long term relationships and can operate as closely as an in house IT Team providing value through decades of experience. Our primary goal always centers around best practice, scalable solutions that work for your organization.
Is it possible to obtain hardware or software through TANET?
The answer is Yes! In fact it is preferred. We have partner relationships with many first party suppliers such as Dell or HP, and this allows us to not only provide a savings discount, but saves time for your team and ensures you are ordering the proper equipment for the task. We leverage our relationships to help you save on purchasing to make this the easiest decision possible.
What is your average ticket response time?
TANET has always taken pride in its rapid response times. The average response time for ticket requests is 15 minutes and outage tickets always rise to the top of the priority queue. We know that in today’s world time is of the essence, and we do our best to ensure your requests are handled appropriately and with efficiency.
Do you have specific industries that you work with?
We support all kinds of industries and the truth is that most industry verticals are using similar platforms and technologies. We currently support over 40 different industry verticals and have extensive knowledge in commonly regulated organizations, such as: Healthcare, Finance, Engineering, Legal, Retail and Automotive.
Can you help with scaling my business with regards to technology?
The right technology solutions are imperative for a growing business so that you are not rewinding your platform at a later date, or constantly performing migrations. We have enjoyed many long term relationships with organizations that started as small single digit employee companies, and helped them grow exponentially over the coming years. TANET can provide the guidance and Virtual CIO services to help make this process streamlined and in accordance with Best Practice.
Does TANET interface with 3rd party vendors on our behalf?
Yes, we normally operate on your behalf when interacting with third party vendors that are specific to your industry or department. TANET will provide the proper guidelines to the integration to allow it to best succeed while also maintaining the highest level of security.
What type of experience and credentials do your technicians have?
TANET’s staff features an array of certifications and education including formal degrees from State University’s as well as industry specific certifications such as Cisco, Microsoft, CompTIA+ and Google certifications. TANET also features many partnerships with organizations such as Microsoft, Dell, Lenovo, Cisco, GoToConnect and XProtect.
I just need IT help for a one time project, can TANET help with that?
Absolutely. We understand that there are often unique circumstances where one time work is needed. TANET has helped build out remote offices, security systems, cloud VoIP systems and even provided technical assistance in unique circumstances where we have had to operate as an on demand local partner as needed.
